Streamline your cloud experience and maximise your cloud investment with Microsoft Azure-aligned public cloud services.
Host all of your workloads in the most appropriate location while experiencing the simplicity of one cloud from Six Degrees.
Enhance your cyber security and safeguard your organisation with our cyber security strategy and advisory, consultancy, and managed services.
Connect your business through a comprehensive connectivity portfolio delivered via our owned and operated core Next Generation Network (NGN).
Access the smarter, faster technology needed to make the most of your hybrid working future.
Streamline your hosting with comprehensive colocation services delivered from three UK data centres.
Gain clarity and control of your 5G estate, ensuring ongoing cost efficiencies are managed on your behalf through our managed service.
Gain confidence in your cloud direction and achieve accelerated time to value through our assured and optimised cloud services.
Master today’s complex threat landscape and protect your business with our intelligence-led security services.
Videos and webinars are a great way to digest the latest technology insights.
Our eBooks and whitepapers provide in-depth insights from our experts.
Our thought leaders publish regular blogs on up-to-the-minute topics.
Learn all about the latest news from Six Degrees as we continue to evolve.
We host regular in-person and virtual events for our clients.
Learn how we enable our clients to achieve more; providing superior secure solutions, powered by our passionate people.
We are proud to partner with many of the world’s leading vendors, enabling you to leverage our continual investment in difference-making technology.
Learn how CNS at Six Degrees delivers intelligence-led security services that protect organisations in today’s hostile landscape.
We are committed to operating in an environmentally and socially conscious way. Learn more about our commitments as a business.
We are proud of our secure cloud credentials. Learn why we’re one of the most highly accredited providers in the UK.
We are a friendly and passionate bunch here. Whether you want to work with us or for us, we think you’ll enjoy the Six Degrees experience.
Home » Blogs » Local Authority Technology: How to Deliver Better Connected Resident Services
December’s General Election saw politicians from across the political spectrum making claims and counter-claims about the resources available to Local Authorities in the UK. Rhetoric aside, the average Local Authority is stretched in 2020 – the Institute for Fiscal Studies reported that councils in England have seen an average real-terms cut of almost 26% to their funding since 2009–10. Unfortunately, reductions in funding have not been matched by reductions in demand. Local Authorities play a key role in enabling residents to do the things they need to do on a day-to-day basis, and their responsibilities have never been broader or more complex than they are today.
The introduction of transformational agile workspace technologies can help Local Authorities provide better services to their residents. In this blog post we’ll highlight how poor services impact resident experience, and explore how agile workspace technology can support better resident outcomes.
All organisations can make changes to their people, processes and technologies that support better outcomes for their end users. This is especially true for Local Authorities, where the primary focus is to support residents. As a recent study by cloud-based communications provider 8×8 found, the average Local Authority has significant room for improvement when it comes to its communication with residents:
The root causes of these issues are clear:
As for the resulting impact on the quality of service delivery, it speaks for itself:
How can Local Authorities improve these services? After all, they play a key role in enabling residents to do the things they need to do. They can start by delivering better connected resident services.
Agile workspace technology holds the key to facilitating residents’ digital journeys throughout their interactions with your Local Authority. It will also ease communication with related agencies, including local NHS trusts, emergency services and housing associations. Adopting cloud-based agile workspace tools and technologies will simplify the way you work with colleagues, partners and suppliers, reducing costs and ultimately making lives better for residents and communities.
Here are five steps your Local Authority can take to deliver better connected resident services:
In spite of funding cuts, there is a clear desire and willingness from Local Authorities to improve resident interactions, collaborate with colleagues and partners, combine health and social care programmes and achieve efficiency and cost savings. By adopting a cloud-first agile workspace approach, your Local Authority will be able to maximise its IT budget and deliver better connected resident services.
New forms of communication and collaboration technology have opened up a whole new world of possibilities when it comes to how Local Authorities empower their staff and engage with their residents.
Agile workspace tools are paving the way for more dynamic working practices for organisations of all sizes, delivering huge opportunities for Local Authorities to leverage a more connected workforce and deliver a joined up approach to resident services. To learn more about how your Local Authority can unlock the agile workspace, download your free Unlock the Agile Workspace whitepaper.
Six Degrees has reinforced its commitment to the UK public…
More information on our Privacy and Cookies Policy can be found here: https://www.6dg.co.uk/privacy-cookies/. You can update how we contact you in the future by visiting our Communications Preference Centre here: https://www.6dg.co.uk/preference-centre/.
