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Service Management - Your ‘voice’ within our business
At Six Degrees, we are passionate about our culture of service excellence, kaizen (a.k.a. continuous improvement) and ensuring that we exceed your expectations at every interaction. One of our key differentiators is our people. We are Silver level Investors in People to continuously improve our team to provide excellence for you: our customer. We believe that you deserve that better customer experience and one of many ways we do that for our customers is through our Service Management offering.

Bridging the gap between you, our customer, and our technical delivery experts is the Six Degrees Customer Experience team. Our Service Managers are in place to ensure the smooth delivery of your services from inception onwards, they act as the central point of contact and maintain the day-to-day relationship between our two organisations.

When you choose 6DG Service Management a dedicated Service Manager will be assigned to you, and will play a pivotal role in terms of service discovery, design and the eventual transition of your service into ‘business as usual’ (BAU) support. Thereafter s/he will take a proactive lead in all other aspects of our relationship with you from a service perspective, including:
• Service Reviews and Reporting,
• Managing known risks and issues,
• Trending and continuous service improvement planning,
• Strategic initiatives, such as capacity planning, ensuring the integrity of your 6DG solution via proactive technical reviews and presenting innovation forums.

At Six Degrees Group, we’re really keen to hear what our customers think of the service we provide. Only by listening to your views can we improve in the areas that are important to you and develop new ways of working that will make your life easier.

Your Service Manager will ensure your feedback is captured by inviting you to participate in a formal Customer Satisfaction Survey every six months. Your Service Manager is your point of contact for everything you get from us and, better yet, for everything you think you might need. Do let us help you, contact us now on: 020 7858 4935, we will be happy to help.

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