Leading Distributor

Six Degrees enables a leading distributor to deliver faster, better customer experience.

Beyond Cloud.

In order to remain viable in today’s competitive climate, retailers and distributers need to deliver seamless, ubiquitous customer experience across multiple channels: whether online, in-store or through a contact centre. Six Degrees works closely with a leading UK distributor to deliver a distributed contact centre that enables staff to deliver a faster, better experience to customers calling into branches.

The contact centre solution, provisioned and managed by Six Degrees, utilises skills-based routing to ensure that customer queries are always handled by the most appropriate operating location and member of staff. The contact centre also delivers real-time and historic data insights, providing visibility to the distributor’s senior management team on how individual branches are performing.

Leading Distributor

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How we did it

Vertical focus

Agile Workspace

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