Streamlined technology with Inbound DDI
Six Degrees Group works with customers on inbound telephony projects in several different areas:
- Directly connected traditional inbound lines
- NGN & Inbound DDI numbers range management
- SIP-based lines and inbound DDI numbers
- New intelligent network applications
DDI Numbers for Direct Connect Inbound Lines
Six Degrees Group can provide you with inbound ISDN voice trunks with a range of new DDI numbers managed across our voice exchanges. With our dual parenting option, you benefit for the additional network resilience of two separate E1 tails over two separate fibre networks connecting to two geographically separate voice exchanges. This option is typically taken by customers keen to wrest control of their lines and DDI numbers away from a major telco and back into their own hands. Other customers are seeking to take the first steps towards integrating voice into a BC/DR policy model, possibly with a view to enabling our Livenumber product.
Non Geographic Number (NGN) & Inbound DDI Numbers Range Management
Non Geographic Number or NGN number ranges will redirect to any predetermined DDI number allowing you to determine how you wish to handle your inbound calls. Moreover, Non Geographic Numbers (NGN) can allow you the flexibility to offer free calls (03xx/0800), national rate calls (0844), revenue share (0844/0871) minutes and premium rate (09xx) services. We can advise you on the Phonepay Plus regulatory implications of the options available, guide you on the image that different NGNs present, and discuss the flexible call routing options our inbound services can offer your business.
SIP-based lines and inbound DDI numbers
Customers who migrate their inbound DDI numbers to our SIP-based platform will benefit from new models of call handling. Using our Number Translation Services (NTS), geographic numbers can be “pointed” elsewhere to allow companies to present a nationwide presence. For example, 0141, 0161 and 029 number ranges can all be pointed at 0121 and 0207 locations to let a Birmingham- and London-based organisation give the impression that they also have Glasgow, Manchester and Cardiff sites. In conjunction with our SIP trunking services, this inbound flexibility means that customers are no longer tied to the dedicated copper connection between the local exchange and their offices; now, they can answer calls from any DDI in any location in the world, with full control over call routing. This is a particular benefit for those looking to make DDI number and inbound call handling part of a robust business continuity program.
Intelligent Network Applications
Many customers wish to provide recorded announcements, call recording and call queuing, and to have management information relating to how well they are handling calls and about call volumes. Modern telephone systems and CPE-based applications can deliver all of these services but at a price. For customers who wish to use these features for little more than a flat monthly charge on their bill, Inbound services can help by putting these applications into our intelligent network. Rather than routing calls directly to your premises, they are redirected via our platform where we add the appropriate options to each call automatically, unseen by your caller unless needed.