The power of one
At Six Degrees Group, we operate our own voice switching infrastructure as well as interconnecting with all major tier 1 network operators. Our exchanges are geographically separate and carrier neutral. This delivers both resilience and flexibility as we are always in complete control over how your calls are handled. Direct voice connectivity also allows us to provide differentiated and value-adding services for business continuity such as our unique Livenumber product.
It’s thanks to this control that we’re able to offer a unique 15 minute SLA on voice quality issues. In the unlikely event that you experience call quality issues dialling a specific location, we commit to fixing that problem within 15 minutes. This compares favourably with the industry standard SLA of four hours and is the sort of service levels that we can only deliver through being able to make instant changes to call routing and transit carrier utilisation.
We support our customers through our UK-based helpdesk that is manned with highly qualified voice engineers and we have 24/7 support through our network operations centre. We strongly believe that our support personnel are an integral part of our overall account management framework. Our customers have become accustomed to dealing with the same passionate staff for many years, not some nameless individual in a call centre, and enjoy their personal relationships with our team.