Professional services firms come in a variety of shapes and sizes, but they’re all united by a shared reality: their service is wholly dependent on their people. They will typically work on dedicated projects or on a retainer basis; either way, the service they create is highly valued by the client who consumes it, and high levels of customer care are paramount.
Service-led organisations will only invest in new technologies if it ultimately adds value to the client. Those clients are becoming ever-more demanding, expecting faster responses, often outside working hours, so ICT is mission-critical. End-customers demand to know that their information is secure and that their service provider meets relevant compliance requirements.
Users are also demanding, seeking to use their own tools in the workplace and to work in a manner of their choosing that offers greater flexibility. Audio, video and web conferencing tools are all experiencing rapid growth but professional services companies need to ensure that the enabling technologies are also in place. Six Degrees Group can help with both. Managing a changing and evolving mobile workforce is not easy, especially as you want to focus on your core competencies, so working with a focused expert is necessary. We believe that we offer an end-to-end capability that few of our rivals can match, along with the speed of execution and dynamism that professional services companies will recognise in themselves, making us an ideal partner.