The 2010s could be one of the most interesting and transformational decades in legal history. All businesses face higher scrutiny and the need for greater transparency thanks to the Internet. For law firms, these challenges are compounded by changing dynamics in the post-Clementi era. Possible external ownership and external management, combined with the threat of new competitors and the need to demonstrate excellence to retain clients, are powerful and potentially destabilising forces that alter how legal services organisations must use technology.
In the quest for differentiation, law firms are actively seeking Lexcel Accreditation. Emerging technologies can be harnessed to help improve practice management to Lexcel standards to achieve considerable benefits:
- Robust business continuity and better risk management
- Accurate and more detailed client billing
- Clear and effective customer service processes
- Reduced professional indemnity insurance premiums
- Differentiation at client “beauty parades”
- Demonstrable end-to-end duty of care
Our business continuity solutions will add significant value to firms for both voice and data. Robust communications infrastructure should not be taken for granted; we understand this, hence our significant customer base in the legal sector. Law firms also face significant challenges for information security and compliance which are areas where Six Degrees Group has significant expertise.
Firms and their clients are intrigued by the possibilities of cloud computing but, as with many Internet technologies, public cloud services present interesting legal challenges. Can the firm store data in the US or Ireland when they are UK regulated and supporting UK clients? How would the handle access and retrieval if mandated to do so? We are intimately familiar with these issues (many of which our private cloud addresses) and would welcome a more detailed discussion on these topics.